1. What can you do for me?
2. What technologies do you use?
3. What are your rates?

What can you do for me?

Our expert specialty is everything internet. We know the internet. Whether you need web site design, redesign, web site maintenance, business tools for your web site like interactive scripts, logins, database creation and access tools, web and email hosting, system administration, you name it.

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What technologies do you use?

Our custom web sites run on open source operating systems. Currently we are hosting sites using the super fast and rock solid FreeBSD operating system (used by Yahoo! and many other web service businesses). Our databases run on the super fast and powerful Mysql open source database server. Our custom scripting is usually done using PHP code for fast development, deployment and easy updates and changes.

Our server lives in a datacenter with all of the standard amenities such as:

• Connectivity from four physically distinct 45 Megabit connections, each from a different provider. Day to day fluctuations in the status of the US IP network will not affect your uptime.
• Industrial grade uninterruptible power supplies backed by Diesel power plants, which can be used in the event of a prolonged power outage.
• A non-liquid fire suppression system
• Human personnel on-site 24 hours per day monitoring network conditions.
• Firewall and intrusion detection system.

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What are your rates?

Our rates depend on the complexity and nature of the project. While they do vary by project, our rates are quite reasonable. Please Contact us for a rate quote and estimate for any particular work that you might need done.

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Email Support FAQ

1. How does email hosting work for my domain?
2. How do I set up an email account?
3. Can I have mail for my domain forwarded to a different address?
4. What is a "catchall email address"? How does it work?
5. How do I setup a mailing list?

How does email hosting work for my domain?

There are a few steps to getting your email hosting set up.

1. Control Panel Setup
1. You must create your mailbox in the ServingPeace.com Control Panel.
2. To do this, log in using the administrative username and password that you chose when setting up your hosting account.
3. Then choose the "Email" link from the navigation menu on the left.
4. Use the following links setup your email accounts, email forwarding and catchall email address.
2. Sending and Receiving Email
• Once you have configured the Email settings in your Control Panel, you are ready to send and recieve email.
• You have two choices:
• Webmail
• Easy, secure, available anywhere with an internet connection.
• Email Client Software
• The free and high quality Mozilla Thunderbird email software is highly recommended by ServingPeace.com
• Other email programs such as Eudora, Outlook, Outlook Express, Netscape Messenger etc. can also be used with your email account.
• You must configure these programs to use your email account.

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How do I set up an email account?

1. Log into your Control Panel using the administrative username and password that you chose when setting up your hosting account.
2. Choose the "Email" link from the navigation menu on the left.
3. Scroll down to the "Email Accounts" section and add your desired email account(s). Email accounts could take up to 15 minutes to be added to the system, though currently these setups and teardowns are done every 5 minutes.
4. Your full email address will be the account "Login" or "Username".
5. Send and receive email using Webmail (web-based interface similar to hotmail or yahoo mail)
   - or -
   Configure your new account in your email program:
• When setting up your account in an email program you will need to fill in some settings. For this example we will be assuming that your domain is "yourdomain.com":
• Receiving: Account Login/Username: youraccount@yourdomain.com
• Receiving: Incoming Mail Server (POP3): mail.yourdomain.com
• Sending: Outgoing Mail Server (SMTP): mail.yourdomain.com

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Can I have mail for my domain forwarded to a different address?

Yes. To manage email forwarding for your domain log in to your control panel. And choose the "Email" link from the navigation menu on the left.

Here's how forwarding works:

• You can forward mail destined for any address at your domain to any other email address whether at your domain or somewhere else.
• If you want a single address to forward to more than one address, separate the destination addresses with commas like this:
  address@domain.com, address2@domain2.com, address3@domain.com

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What is a "catchall email address"? How does it work?

Note: Servingpeace.com recommends that you do not use the catchall address feature. See the box below titled "Spammer Tactics" for the scoop.

Each domain can have a "catchall email address". If this address is defined in your Control Panel, mail to any unknown email address* at your domain will forward to the catchall address. This catchall address must be a currently defined Email Account at your domain.

If you wish to have the catchall address forward to another email address, create the catchall mailbox and select it as the catchall mailbox. Next, add email forwarding from the catchall address to your address of choice.

If you do not wish to recieve mail destined for undefined addresses* at your domain, you may choose "Bounce All Unknown Mail" as the catchall account. All addresses not defined in "Forwarding Addresses" or "Email Accounts" will be bounced (refused).

* An unknown address is one that is not defined in "Email Accounts" or "Forwarding Addresses" or associated with a mailing list in your control panel.

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How do I setup a mailing list?

1. Control Panel Setup
1. You must create your mailing list in the ServingPeace.com Control Panel.
2. To do this, log in using the administrative username and password that you chose when setting up your hosting account.
3. Then choose the "Email" link from the navigation menu on the left followed by the "Mailing Lists" link on the next page.
2. Configuring Your Mailing List
• List Name - mylist@mydomain.com
• This is the mailing list address. All mail that is destined to the mailing list's subscribers must be sent to this list address.
• List Owner - myaddress@mydomain.com
• This is the mailing list owner's real email address. This address is a private address and will typically be kept secret. Mail to owner-listname@yourdomain.com will be delivered to this list owner address.
• List Type - public or private
• With a private mailing list, new members can only be added to the list by the administrator using this control panel.
• With a public mailing list, new members can be added by a web form or link to the following script.

  /cgi-bin/list_subscribe.cgi

  Form Parameters:

  list=listname@yourdomain.com
  email=subscriber@example.com

• Moderation - moderated or unmoderated
• With a moderated mailing list, mail sent to the list from the list owner address will be delivered to the list members. Mail sent to the list from other addresses will be delivered to the list owner address, but not to the members of the list.
• With an unmoderated mailing list, mail sent to the list from any list member or the list owner will be delivered to all members of the list. Mail sent to the list address from any other email address (from a non list member address) will be delivered only to the list owner.
3. Using Your Mailing List
• Managing Subscribers
• You can manage the subscriber list from your Control Panel
• With a public list, you can provide a form on your website to allow users to subscribe and unsubscribe themselves from the list
• Send Mail to the List
• To send mail to the list, send it to the List Address. If the list is moderated, only messages sent from the list owner address will be delivered to the list members. All other mail will be sent only to the list owner address.
• Send Mail to the List Owner
• To send mail to the list owner, send it to owner-listname@yourdomain.com
• Other
• You can also change the settings of your list, rename your list, and delete your list from your Control Panel.

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Web Support FAQ

1. What technologies do you use?
2. How do I upload/download and make changes on my website?
3. What about Statistics such as page views, visitors etc.?
4. What web technologies are supported?

What technologies do you use?

Our custom web sites run on open source operating systems. Currently we are hosting sites using the super fast and rock solid FreeBSD operating system (used by Yahoo! and many other web service businesses). Our databases run on the super fast and powerful Mysql open source database server. Our custom scripting is usually done using PHP code for fast development, deployment and easy updates and changes.

Our server lives in a datacenter with all of the standard amenities such as:

• Connectivity from four physically distinct 45 Megabit connections, each from a different provider. Day to day fluctuations in the status of the US IP network will not affect your uptime.
• Industrial grade uninterruptible power supplies backed by Diesel power plants, which can be used in the event of a prolonged power outage.
• A non-liquid fire suppression system
• Human personnel on-site 24 hours per day monitoring network conditions.
• Firewall and intrusion detection system.

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How do I upload/download and make changes on my website?

Web site uploads and changes are sent to the server using the industry standard FTP (File Transfer Protocol). You need an FTP program to connect to the server using FTP. This allows you to upload a new version of your site, download the current version and more.

There two ways to log in to FTP.

1. Admin FTP Access
• You can use your Admin login and password to access your site using FTP. Your admin login and password are also used to log into your Control Panel.
• If you have more than one domain, you can access all of them with your Admin login and password.
2. FTP Enabled Email Account
• You can grant FTP access to one or more of your domain's Email Accounts. To do this first log in to your Control Panel. Choose the "Web Site" link from the left navigation menu. Choose an email account and enable FTP access. You can now connect to your website using FTP.
• Your FTP login (username) will be the full email address that you just enabled for FTP access.
  example: youremail@yourdomain.com).
• The host (address) to connect to will be your domains' website address.
  example: www.yourdomain.com
• FTP enabled email accounts can only access their own domain's FTP site.

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What about Statistics such as page views, visitors etc.?

You can view detailed activity reports for your domain by logging in to your Control Panel, choosing the "Web Site" link from the left navigation menu, and clicking on the link for the month that you wish to examine.

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What web technologies are support?

In addition to standard web pages we support php scripts including access to a mysql database server. We can also add support for perl, python or shell scripts if necessary. Because we are a small scale custom hosting provider, we can work with you to add support for things that you may need now or in the future.

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Billing Support FAQ

1. How do you bill me?
2. Who is paysystems.com and what do they do?
3. What payment methods do you accept?
4. What is your refund policy?

How do you bill me?

Currently we bill electronically only. This is actually really easy, flexible and secure. Here's how it works:

• Your setup date is the first day of your your billing cycle.
• You must pay for your first cycle at the time of setup.
• We you sign up you specify your billing email address. You will recieve bills at this address.
• You can pay your bill by clicking a link on your email bill.
• You can also view and pay your bills from your Control Panel. In fact, you can view your entire billing history including details for each bill on the billing page of your Control Panel.
• We use a paysystems.com to handle our financial transactions. Tell me more about paysystems

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Who is paysystems.com and what do they do?

Paysystems.com is an online payment processor. They process your payments and pass the money to us after deducting a fee. They accept a plethora of payment methods and have customer transaction tools and a refund system for anyone who might need to track or cancel a payment that they had made.

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What payment methods do you accept?

Using paysystems for payment processing allows us to securely accept Visa, Mastercard, Discover, American Express, personal checks (filled out online) and more!

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What is your refund policy?

Hosting: If you choose to cancel your hosting account or a part of it, we will refund your account the proper prorated amount based on number of days left in your billing cycle and amount paid.

Consulting: All consulting work is non refundable unless we deem a refund appropriate.

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Emergency Contact

• If this is an Emergency please send email to support@servingpeace.com describing the problem.
• If this is not possible because you are having trouble with your email or you suspect email is not working in general, please fill out the Emergency Contact form.